Frequently Asked Questions
Everything you need to know about your Dakine gear and orders.
What is the status of my order?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can also track your order status by logging into your account on our website.
What is Dakine's return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Does Dakine offer a warranty on backpacks and luggage?
Yes, we stand behind our products. Dakine offers a Limited Lifetime Warranty against manufacturing defects on all backpacks and luggage items.
How should I clean my Dakine gear?
For most packs and bags, we recommend hand washing with mild soap, cold water, and a soft brush. Always air dry out of direct sunlight. Never put your gear in a washing machine or dryer.
Do you ship internationally?
Currently, we ship to a wide range of international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment options like Afterpay.